Different financial businesses create different customer conversations. Cinpc adapts outsourced support around the operation behind them.
Discuss Your Needs
Support customers using digital financial products with everyday questions, account-related requests, verification, and follow-ups.
Keep borrower communication moving across applications, payment reminders, questions, and ongoing customer contact.
Handle customer inquiries, requests, follow-ups, and other recurring communication throughout the customer relationship.
Add external capacity to established customer operations without building another support function in-house.
The work that creates pressure in a lending company may look completely different from the workload of a FinTech platform. Cinpc lets you define the functions, conversations, and handoffs that belong in your outsourced setup.
Customer operations rarely stay inside one neat category. Support can be built around different points in the customer journey:
Your internal team can stay responsible for the decisions and functions that need to remain in-house while Cinpc covers the recurring communication around them.
Tell us what your customers contact you about and where your internal team needs more capacity.
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